1. Information We Collect

 

We may collect the following types of personal information:

 

- Personal Details: Name, address, email address, and phone number.

- Booking Information: Dates of stay, preferences, and special requests.

- Payment Information: Details required to process payments, such as credit/debit card information.

- Technical Data: IP address, browser type, and information about your visit to our website, including pages viewed, and time spent on the site.

 

2. How We Use Your Information

 

We use your personal information to:

 

- Process bookings and manage your stay.

- Communicate with you regarding your booking and provide customer support.

- Process payments and refunds.

- Improve our website and services.

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3. Legal Basis for Processing

 

We process your personal data based on the following legal grounds:

 

- Contractual Obligation: To provide you with the services you have requested.

- Legitimate Interest: To improve our services and ensure the security of our website.

- Consent: For marketing communications, where you have opted in.

 

4. Sharing Your Information

 

We do not sell or rent your personal information to third parties. We may share your information with:

 

- Service Providers: Third parties who assist us in operating our website, processing payments, or providing services related to your stay.

- Legal Obligations: Where required by law, we may disclose your information to authorities or legal representatives.

 

5. How We Protect Your Information

 

We take the security of your personal data seriously. We use industry-standard security measures, including encryption, firewalls, and secure servers, to protect your information.

 

6. Cookies

 

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control and manage cookies through your browser settings.

 

7. Your Rights

 

You have the following rights concerning your personal data:

 

- Access: Request a copy of the personal data we hold about you.

- Correction: Request that we correct any inaccuracies in your personal data.

- Erasure: Request the deletion of your personal data, where appropriate.

- Objection: Object to our processing of your personal data, under certain circumstances.

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To exercise these rights, please contact us at enquiries@ruskinlodgeargyll.com

 

8. Retention of Your Information

 

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

 

9. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to read their privacy policies.

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

 

11. Contact Us

 

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

 

Ruskin Lodges

enquiries@ruskinlodgeargyll.com

07751 195561

 

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This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.