A) Rental costs

​A booking deposit of £75 should be paid to secure the booking. This also acts as a damage deposit and is returned after your stay less any deductions (detailed below).

1. The balance must be paid at the latest 6 weeks before the date that the holiday rental starts. If the booking is made within 6 weeks of the holiday rental start date, then the full balance will be due. For Christmas and New Year bookings, the balance will be due no later than 9 weeks before the holiday rental start date.

2. Damage and security deposit

• A damage and security deposit of £75 will be held by The Owner.

• This will be returned after the end of the rental period. Deductions may be made to meet unexpected costs due to damage or negligence by The Customer. If the costs incurred by The Owner to rectify the damage is greater than the damage deposit, an invoice will be issued to The Customer. Deductions include the cost of excess electricity use, replacement keys, additional cleaning due to unusually ­­heavy soiling, and damage to furniture, furnishings or the lodge’s structure. The Owner will provide evidence to support any deductions. Minor breakages such as plates, glasses and mugs will not be charged for.​

• A fair use electricity allowance of £10 a night is included in all bookings, unless stated otherwise at the point of booking. Electricity usage above this will be charged at the unit rate set by the supplier (currently E.On) at the time of your holiday and deducted from the damage & security deposit. The meter will be read before you arrive and after you leave, and we’ll supply you with the readings and the number of units used. Guests can also monitor usage via the smart meter display inside each lodge.

• No charging of electric vehicles of any kind (including but not limited to e-bikes, e-scooters, cars and vans) is permitted.
   

B) Cancellations

1. The Customer must inform The Owner at the earliest opportunity by email or phone if they wish to cancel their booking.

2. The Customer may cancel the booking up to 6 weeks before the holiday rental start date. Exceptions to this are for Christmas and New Year bookings when the cancellation period is 9 weeks. The balance, less the non-refundable booking deposit of £75, will be returned to The Customer.

3. If The Customer cancels the booking less than 6 weeks before the holiday rental start date (or 9 weeks in the case of Christmas and New Year), no refund will be given, except where the Owner is able to re-let The Property. In this case, The Owner will refund the balance minus the non-refundable deposit. If The Owner is only able to re-let the property for part of the time booked by Customer, then The Customer will receive the Balance they paid, minus the non-refundable deposit and the charge for the number days the Owner has been unable to re-let.

4. If the holiday rental start date is less than 6 weeks (or 9 weeks in the case of Christmas and New Year), no refunds will be given if The Customer wishes to shorten or curtail the period of their holiday let.

5. In the rare event that The Owner has to cancel a booking, they will offer The Customer alternative dates. If these are not suitable, then The Customer will receive a full refund, including the booking deposit. The Owner will not be held liable for any other costs incurred by The Customer.

6. We recommend that guests take out a comprehensive travel insurance policy.

 

C) The Property

1. The Property will be presented to The Customer as described on (website) subject to small variations.

2. Any significant differences will be highlighted to The Customer.

3. The rental cost is inclusive of the use of bed linen and towels.

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D) Occupancy

1. The Property is to be used as holiday accommodation only and is not bound by the Housing (Scotland) Act 1988.

2. Subletting is not permitted.

3. The number of people (including children) should not exceed the number agreed at the time of booking. If The Customer wants more people to join the holiday party, they should contact The Owner or their representative. Additional charges may apply, and the decision will be at The Owner’s discretion.

4. The length of time The Customer can occupy The Property will be stated at the time of booking. In general, access can only be given to The Property from 4pm on the day of entry, and The Customer must leave by 10am on the leaving day. Exceptions to this may be given at the discretion of The Owner.​

 

E) Security, safety and general conduct

1. Smoking, candles or the sources of any other naked flames are not allowed on The Property, including the veranda.

2. Bonfires, BBQs and open fires of any kind are strictly prohibited in the grounds of Lamont Lodges.

3. Every care has been taken to ensure that the safety of The Customer is catered for. However, if The Customer has any concerns over safety, this should be reported to The Owner immediately.

4. Families with children should note that while there is dense woodland separating the lodges from the main road, there is no fence, and the woodland has areas of steep banking, water and rough ground. Children should be supervised at all times when playing around the lodge.

5. The Customer must ensure that all windows and doors are securely locked when they are not in The Property and keys are safely stored.

6. Valuables are left in The Property at The Customer’s own risk. Vehicles parked in The Property parking bays are at The Customer’s own risk.

7. The Customer is asked to keep noise to a minimum after 10pm and respect the privacy and needs of other people staying in the Lamont Lodges holiday park.

8. Any (i) illegal or (ii) unreasonable behaviour by The Customer which causes upset or distress to other Lamont Lodges holiday park residents, may result in their eviction from the property. No refund will be given or liability taken for additional expenses incurred by The Customer as a result of their eviction.

9. We or our trusted representatives reserve the right to enter the property at any time to undertake essential maintenance, emergency repairs or for exceptional inspection purposes. Wherever possible, notice will be given to The Customer.

 

F) Internet access

1. Internet wifi access will be granted free of charge to The Customer. Every effort will be made to ensure there is a reliable internet connection for The Customer. However, if the internet is not available, no compensation will be due to The Customer.

2. By using the wifi offered by The Owner, The Customer agrees not to view, download, upload or access any illegal material. The Customer agrees not to infringe the copyright of others and to abide by the fair use of the internet service provider.

3. It is The Customer’s responsibility to ensure the devices they are using to access the internet have their own virus protection.

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G) Pets

Only dogs are permitted and are welcome on condition that:

1. A maximum of two dogs are permitted to stay unless agreed otherwise with The Owner.

2. They are not left alone in The Property unless with the agreement with The Owner.

3. They are not allowed in bedrooms or on furniture. These restrictions do no apply to service dogs where they are needed to support The Customer's health and wellbeing.

4. Any damage caused by pets to the Lamont Lodges holiday park area, The Property or its furnishings will be paid for by The Owner.

5. Dogs are kept on their leads within the park for the comfort of other guests and safety of your pet. Customers should note that while there is dense woodland between The Property and the road, there is no fence.